Frequently Asked Questions

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Frequently asked questions

Have a question you need answered right now? It could be answered in the section below. If you can’t track it down, then ask the 4RF support team, and they’ll get you an answer.

Aprisa XE – point-to-point radios: How much attenuation do I require when setting up an Aprisa link on the bench?; I can't remember the password I use to configure the Aprisa XE through the serial port. Can I reconfigure this?; How do I configure my PC/Laptop to communicate with the Aprisa XE through the Ethernet port?; How do I perform a loopback test?; I want to change the frequency of the Aprisa XE. Can this be done without retuning the duplexer?; I want to change the channel size of the Aprisa XE. Can this be done? Do I require new hardware and software upgrades?; I have configured an Aprisa XE link and have good SNR and RSSI readings at both ends of the link. However, the Aprisa link keeps on dropping out. Why is this?; I have configured an Aprisa XE link and have good SNR and RSSI readings at both ends of the link but cannot see the remote end i.e. no remote comms. Why is this?; When I try to launch the CrossConnects application from the Aprisa XE I get an error message, why is this?; Can you provide an example of how to connect 2W and DSL customers?; Are the Interfaces Hot-Swappable?; What type of power is required?; What kind of QoS is offered?; What is the MTBF and MTTR?

Aprisa SR – smart SCADA multipoint radios for oil, gas, and utility companies: What network configurations does the Aprisa SR support?; What applications is the Aprisa SR used for?; What sort of antennas do I need?; Will you be offering more frequency bands and channel sizes in the future?; Why does the Aprisa SR have two Ethernet ports?; Do you also sell remote terminal units?; What do you mean by a “standards-based approach”?; Will I have to replace all my legacy equipment if I use the Aprisa SR?; What are your plans for future software development?

SuperVisor – network management software tools: I don't know the IP address of the radios. How can I find out the IP address so I can access it through SuperVisor?; How can I access the serial port on the Aprisa XE through my PC/Laptop?; How do I make SuperVisor more secure?; I can't remember the SuperVisor password I use to access the Aprisa XE. Can I reconfigure the user accounts?; How do I perform a loopback test?

Is your question not here?: If you can’t find an answer here, you can always ask the 4RF support team and we’ll see what we can do to help.; Ask your question now!

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